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Blue Palace, a Luxury Collection, Resort and Spa

Front Desk Shift Leader

Key Duties & Responsibilities: 

  • Supervise accurate and efficient Reception operations including check in/out procedures
  • Support Team Members in handling Guest requests and enquires to ensure a positive outcome
  • Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
  • Ensure a consistent, high level of customer service
  • Brief your team on any events or VIP guests in the hotel that day
  • Drive sales revenues and promote hotel services and facilities for up-selling opportunities
  • Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures
  • Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
  • Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
  • Act in accordance with the front of house equipment and the property management systems
  • Conduct training programs on an ongoing basis
  • Carry out shift handovers and brief team members as required
  • Follow company brand standards
  • Assist other departments, as necessary, and maintain good working relationships with hotel Team Members

Qualifications and Experience required:

  • Experience supervising people and leading teams
  • Previous experience in a customer-focused industry
  • Positive attitude and good communication skills
  • Committed to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own or as part of a team
  • Competent level of IT proficiency
  • Fluency in English and Greek
  • Knowledge of any additional languages will be considered an asset
  • Degree or Diploma in Hospitality would be considered an asset

 

Ελληνικά Apply
Phaea Resort HR Department

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