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Blue Palace, a Luxury Collection Resort Elounda Crete

Rooms Division Manager

Assists in managing the execution of all operations in the rooms area departments (Front Office, Concierge and Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
Key Duties:
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Review all customer comments and feedback relating to the Rooms Division, ensure immediate action is taken and ensure solutions to prevent dissatisfaction are implemented
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Carry out inspections of rooms, public areas and back of house areas on a regular basis to ensure that high standards are maintained at all times
  • Develops ideas to increase Rooms Division sales by upselling
  • Maintain & achieve high standards of rooms’ operational efficiency by ensuring all SOPs are up to date and all employees are effectively trained.
Qualifications and Skills required:
  • Studies in Hotel Management are required 
  • Work experience in a similar position at a 5 * hotel for at least 2 years
  • Prior Marriott experience, in a similar position would be considered an asset 
  • Excellent communication skills
  • Advanced Leadership  skills 
  • Ability to work under pressure
  • Ability in handling operational problems
  • Excellent communication skills
  • Excellent command of English and Greek
  • Knowledge of any additional languages will be considered an asset.
  • Computer literacy (Ms office, PMS systems)
What we offer:
⦁ General hospitality & departmental trainings
⦁ Accommodation, Full board meals
⦁ Free daily transportation to work
⦁ Career development opportunities 

Ελληνικά Apply
Phaea Resort HR Department

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