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Village Heights Resort

Concierge Agent

Key Duties & Responisbilities:
• Meet and exceed guests’ expectations by tailoring authentic and memorable experiences.
• Works closely with all hotel departments.
• Supports the sales department in various Sales &Marketing activities.
• Customer Service Oriented. Presents options and alternatives to guests and offers assistance in making choices.
Qualifications and Experience required:
• Prior Experience in a similar position of a minimum 2 years
• Fluency in English and Russian or German
• Customer Service orientation
• Exceptional Communication Skills
• Excellent interpersonal skills
• Knowledge of Protel and Microsoft Office (word, excel)
• Knowledge of any additional languages will be considered an asset
• Degree or Diploma in Hospitality would also be considered an asset



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Phaea Resort HR Department

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